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Frequently Asked Questions

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How is Tingono using AI?

The Tingono platform uses an advanced set of ML services that…
  1. Pre-processes your unique business data and adjusts for sparsity and/or low volume analysis
  2. Automatically trains from a pool of model types (e.g., Boosted Trees, Logistic Reg, etc) and builds models that are doing massive multivariate regression analysis with time series predictions and feature importance explanations
  3. Evaluates model effectiveness
  4. Employs a continuous learning system that monitors model pipelines for drift and efficacy so that it can retrain when appropriate

How specifically does Tingono improve cross-sells, upsells, renewals, downgrades, and churn?

It’s true, we build customized data models to cover these common scenarios. Specifically:
  • If you sell multiple product lines, your customer already has one product, and you want to sell them a product from a different product line…We have you covered. ✅
  • If you want to sell the same product into different customer divisions or into different customer geographies. Covered. ✅
  • If you want to sell more of the same license type into a customer. Check! ✅
  • If you want to move a customer from one tier into a higher tier of usage or spend. Yup! ✅
  • If you want to prevent customers from not renewing...Now you’re getting it. ✅
  • If you want to prevent customers from downgrading their usage or spend. Nailed it. ✅
If you don’t see your specific scenario listed, we still got you covered. Just let us know what you’re looking for.

How does Tingono account for my unique business challenges?

We ingest your business data, analyze your unique business signals, and build customized data models to meet your exact business needs.

Do I need a massive amount of data for Tingono’s solution to work?

No! One of the beautiful things about our system is it works equally well with sparse data. Not sure if you have enough? Just ask. We’d love to help you figure it out.

What is involved in onboarding?

Tingono gets you up and running in 7 days. All you need to do is create account credentials for us so we can start ingesting your data.

Specifically, we need access to your enterprise systems (Salesforce, Segment, etc.) or data warehouse (Snowflake, DataBricks, etc.). We connect to 500+ systems, so wherever your data is stored, we have you covered!

And that’s it! We do the heavy lifting; you reap the boost in recurring revenue!

Can I test Tingono’s solution without a long-term commitment?

You sure can! We offer a no-strings-attached free trial for select customers that shows you how easy it is to make your recurring revenue growth epic.

How does Tingono pricing work?

There are two components to our pricing:
  1. The Base Platform Package includes everything you need for a fully functioning Net Revenue Retention platform. Specifically, this includes:
    • 360° customer view
    • Data integrations
    • Customized data models
    • Collaborative workspace
    • Predictions (cross-sell, upsell, or downgrade)
    • Automations
    • No-code setup
    • Data protection & security
    • Unlimited users, notifications, workflows, predictions, and data syncs
    • Onboarding & training
    • World-class support
  2. Your Number of Accounts is a flexible consumption component to ensure our solution scales to fit your needs specifically. We adjust pricing based on how many customer accounts you pull into the system. Specifically, we tier:
    • 1 – 1,999 accounts
    • 2,000 – 9,999 accounts
    • 10,000+ accounts
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