Frequently Asked Questions

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How specifically does Tingono improve cross-sells, upsells, renewals, downgrades, and churn?

It’s true, we build customized data models to cover these common scenarios. Specifically:
  • If you sell multiple product lines, your customer already has one product, and you want to sell them a product from a different product line…We have you covered. ✅
  • If you want to sell the same product into different customer divisions or into different customer geographies. Covered. ✅
  • If you want to sell more of the same license type into a customer. Check! ✅
  • If you want to move a customer from one tier into a higher tier of usage or spend. Yup! ✅
  • If you want to prevent customers from not renewing...Now you’re getting it. ✅
  • If you want to prevent customers from downgrading their usage or spend. Nailed it. ✅
If you don’t see your specific scenario listed, we still got you covered. Just let us know what you’re looking for.

How does Tingono account for my unique business challenges?

We ingest your business data, analyze your unique business signals, and build customized data models to meet your exact business needs.

Do I need a massive amount of data for Tingono’s solution to work?

No! One of the beautiful things about our system is it works equally well with sparse data. Not sure if you have enough? Just ask. We’d love to help you figure it out.

You say Tingono onboarding is easy…but what is actually needed to get started?

It is indeed super easy for you to get started. Essentially, all you need to do is create account credentials for us so we can start ingesting your data.

Specifically, we need access to your enterprise systems (Salesforce, Segment, etc.) or data warehouse (Snowflake, DataBricks, etc.). We connect to 500+ systems, so wherever your data is stored, we have you covered!

And that’s it! We take it from there and do all the heavy lifting.

Can I test Tingono’s solution without a long-term commitment?

You sure can! We offer a no-strings-attached free trial for select customers that shows you how easy it is to make your recurring revenue growth epic.

How does Tingono pricing work?

There are two components to our pricing:
  1. The Base Platform Package includes everything you need for a fully functioning Net Revenue Retention platform. Specifically, this includes:
    • 360° customer view
    • Data integrations
    • Customized data models
    • Collaborative workspace
    • Predictions (cross-sell, upsell, or downgrade)
    • Automations
    • No-code setup
    • Data protection & security
    • Unlimited users, notifications, workflows, predictions, and data syncs
    • Onboarding & training
    • World-class support
  2. Your Number of Accounts is a flexible consumption component to ensure our solution scales to fit your needs specifically. We adjust pricing based on how many customer accounts you pull into the system. Specifically, we tier:
    • 1 – 1,999 accounts
    • 2,000 – 9,999 accounts
    • 10,000+ accounts

OK Tingono, but are you truly using AI?

We most certainly are! Technically, we’re using Machine Learning (ML), a subset of AI.

But do you know how you can tell for sure that we’re truly using AI or ML? We feed your business data into our system and use AutoML to generate customized data models fit to your specific needs. Then we ask for your input to ensure the models look correct.

Those not truly using AI or ML tend to do things the opposite way. They ask for all your input and “business rules” upfront and then use those to build a model for you. This approach is always a dead giveaway that a solution is not truly built using AI.
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