The rise and (totally unnecessary) burnout of Customer Success
Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?
Sai Narendran
Posts by Sai Narendran
When surprises aren’t fun: the pain of customer churn
Surprise! Unless your coworkers are throwing you a birthday party or you’re getting an unexpected raise, surprises are generally not something we embrace i...
