Saving SaaS Accounts- Even When Champions Leave
In the dynamic landscape of SaaS enterprise solutions, losing a champion within an account can feel like a heavy blow.
Retaining Your Ideal Customer with a Better Post-Sales Experience: Lev...
So you’ve figured out your ideal customer: they have a critical problem your product is perfectly suited to solve, and they have the money to pay for it.
Predict with Tingono: Leveraging AI for Fired Up CS
You might be wondering what it’s like to actually use Tingono.
Unlocking Success: Aligning Orgs Under Better RevOps
Ever felt like you’re just going through the motions at work?
What are the Secrets to the Best SaaS Onboarding Experience?
In today's competitive business landscape, acquiring new customers can be a huge challenge.
How CSMs Empower Customers to Achieve Value
In today's competitive business landscape, companies strive not only to attract new customers but also to retain and nurture their existing ones.
Product Usage Data Is The Key To Great Predictive Analytics
We know that across the world of SaaS, businesses are generating a ton of data through customer interactions and product usage, every day.
The Best CS Tool in Your Arsenal: Predictive Analytics
Taking a peek into the future is a skill many of us are trying to master, but few are doing very well at.
How Tingono Adds a Refreshing New Intelligence Layer to Gainsight
Gainsight changed the game for customer success in 2009 with its all-in-one tool for tracking customer engagement, measuring account health, and driving ov...
Customer-Led Growth: Could it be Your New Growth Strategy?
There are all types of different approaches to drive revenue for software product development.
4 Signs You Aren’t As Data-Driven As You Think: Part 3- Decisions Have...
Human experiences shape who we are.
Time to get meshy! How successful CSMs drive massive impact.
Don’t we all aspire to be champions in our everyday lives?
10 Must Read LinkedIn Posts: Customer Led Growth (Feb 2023)
Curious about what’s making us tick and think a little deeper here at Tingono?
Introducing The Insidious Customer Success Fallacy You Must Know About
Is your Customer Success (CS) team primarily measured against an NPS or CSAT score?
Ever Had "Dashboard Fatigue"? Why More Isn't Always Best
Here’s a question for you: how many monitors do you have? 1? 2? 🤔
How to make business data more accessible with Dynamic ETL Pipelines
We live in a world of big data. Data is created, updated, and deleted at a pace not imaginable just a decade ago.
The future of Revenue Operations (RevOps)
If you’ve helped drive revenue in your company the last few years, you've probably discussed how to make revenue more predictable.
How Tingono uses ChatGPT to help B2B post-sales teams boost revenue
There’s been a ton of talk lately about generative AI. You can find hundreds of how-to posts or videos about how to use ChatGPT in your daily life.
Customer Acquisition? 🔥 Done! So What’s Your Customer Retention Plan?
Have you ever moved to a new city with no one? Or maybe started a new job and want to befriend people in your workplace? Or maybe you started the new year ...
10 Must Read LinkedIn Posts: Revenue Growth (January 2023)
There’s no question there is a wealth of information available on LinkedIn. The collective wisdom can be staggering.
4 Signs You Aren’t As Data Driven As You Think: Part 2 - Messy Data
Sami and I started Tingono to deal with a specific problem, namely boosting recurring revenue growth. You can read more about it in my very first blog post...
Net Revenue Retention: the key metric for healthy SaaS business growth
Business is all about growth, isn’t it? Healthy, sustainable growth.
4 Signs You Aren’t As Data Driven As You Think: Part 1- Data Siloes
In 2022, the world created around 2.5 quintillion bytes of data every day!
How to Increase Recurring Revenue from Existing Customers: Part 4 of 4
The future’s so bright, I gotta wear shades. 😎
Creating Business Content that Draws in and Retains Customers
I’m not a data scientist or an engineer.
How to Increase Recurring Revenue from Existing Customers: Part 3 of 4
A big part of the hiring process for us at Tingono, and in most places, is hiring for a good cultural fit.
How to Increase Recurring Revenue from Existing Customers: Part 2 of 4
In 1926, Nikola Tesla predicted people would someday walk around with phones in their pockets.
Expansion revenue is the key to boosting NRR | Tingono
If your company doesn’t have an expansion revenue strategy, you need to get one. And fast!
Preparing for ML through Data Exploration
As we all know, data is critical to the success of a business. Well… at least quality, accessible data can have a huge impact…
How to increase recurring revenue from existing customers: Part 1 of 4
Ok, I’ll freely admit it. Charge me as guilty.
The benefits of investing in digital CS tools
There have been a number of articles already written about the rise in popularity of Customer Success (CS). So we won’t rehash that topic. Rather, let’s ta...
The value of quality data
We live in an age of information explosion. The information we receive every day is more than a person would have received in a month 50 years ago!
Lessons from my summer internship with Tingono
I’ve always been fascinated by computers and electronics.
In a PLG world, user experience is everything
To truly understand the ways User Experience (UX) affects your company, you first should understand your company’s growth model.
Yes, you can do better than NPS
The research industry is rife with maxims meant to express a general truth about society.
The rise and (totally unnecessary) burnout of Customer Success
Have you ever stopped to consider the wonder that is a Customer Success Manager (CSM)? I mean, how do they make so many customers successful, anyway?
The value of openly discussing revenue goals
Does your company or business unit openly discuss and track revenue goals? I suspect for many of you the answer is ‘no’.
Welcome back to the old 'new normal'!
The pandemic years (2020 – 2021) can aptly be described as the golden era of SaaS.
Tingono is now SOC 2 Compliant
I’ll admit up front that this is likely our most boring blog post to date. Yet, it’s super important. I’m psyched about both the topic and what it means to...
Data, Data, Data!!!
We’ve all heard that data will drastically change the future of business for the better. We’ve discussed how predictive analytics will drive sustainable bu...
Your best GTM investment during uncertain market conditions?
What’s the old saying? Opinions are like something everyone has…some body part…I’m a bit fuzzy on the details, but you get the point. I think.
When surprises aren’t fun: the pain of customer churn
Surprise! Unless your coworkers are throwing you a birthday party or you’re getting an unexpected raise, surprises are generally not something we embrace i...
The best decision-making model for healthy business growth
Data-driven decision making is all the rage in business. Do you want to fuel growth? Data-driven decision making! But what if there are other viable option...
For healthy revenue growth, ditch the proxy business metrics
Billy Beane, the protagonist of Michael Lewis’s best seller Moneyball, asked a simple question: Why do we make critical business decisions based on proxy m...
How Tingono Solves Customer Retention and Customer Expansion
There are many reasons why investors and executives love SaaS. But one very powerful and often overlooked reason is the potential SaaS creates for compound...
Finding your path to data science
Full disclosure, I’m a machine learning engineer by trade. I love data. I believe the world would be a better place if we can truly unlock the power of dat...
Why product use alone doesn’t necessarily mean revenue growth
In various roles in my career, I’ve had to ask myself: “What drives revenue growth for my business?” I think this is explicitly a math question, but I don’...
Harness Predictive Analytics to Secure Sustainable Business Growth
Someone said, “you can’t manage what you can’t measure”. It’s often credited to W. Edwards Deming, the founder of the Total Quality Management (TQM) practi...
Connecting Tingono, customer retention and recurring revenue
As Parry mentioned in his first blog post, our prior business experience practically goaded us to start Tingono. We love a good challenge; especially one w...
Why Tingono Is Solving Customer Retention and Expansion
The seeds for Tingono were planted roughly five years ago when Sami and I were building our first AI startup, GlimpzIt.
